Mercari Review - for Buyers

Updated on September 9, 2018
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Katy has sold clothing on Mercari and Poshmark for 2 years and does most of her thrift buying online from eBay, Posh and Mercari.

Mercari Review

My experience with buying from Mercari in 2018 is generally positive. I would recommend it to anyone looking for good deals on used clothing who is willing to put in a bit of work. I frequent Poshmark and Mercari both as a seller and a buyer. I use both platforms for different aspects of used clothing shopping.

Though my review is generally positive, there are both pros and cons to shopping with Mercari:

Pros

  • Many shipping options
  • Great deals
  • Email alerts for search items
  • Directly, privately contact seller
  • Buyer protection and easy returns

Cons

  • Allows very used items
  • Lower end items aren't worth the shipping price
  • Not all sellers communicate
  • Search filters are limited

Mercari Review - The Pros

Let's go in depth with all the good things about using Mercari for shopping.

Shipping Options

The seller sets the shipping price on Mercari items. Why did I list this as a pro? Unlike platforms like Poshmark with a flat shipping rate shipping or Mercari can be more affordable for cheaper items. The flexibility a seller has in setting shipping prices is passed on to the buyer. Light but cheaper items like tops or small dresses can ship for a reasonable price. Or the seller can absorb the cost in the listing price and give you free shipping.
This is important for buyers looking for single, light items. It's hard to get a good deal on those from Poshmark because after their $6.49 shipping

The Deals

Items on Mercari are heavily discounted compared to retail. They claim up to 70% off, which is accurate in many cases. Read the description and review photos to understand the condition of the item.

Email Alerts

A handy tool in Mercari is email alerts. eBay offers this too. Set up a specific search with filters and then set it to email you with new items. There's a blue "Save Search" button that pops up on desktop and mobile for every search. This will notify you via email when new items meet that criteria. Right now, I'm looking for a new pair of black moto boots. I picked out a few styles from brands I like. So I set up an email alert with the style as the search term and my size, the brand and the color black selected in filters. Now I only get emails from Mercari for the items I want.

Contacting the Seller

You can contact a seller on Mercari if you need more information on a listing before buying. This is useful for items like dresses and pants where the fit is important. You can ask for measurements of the item to see if it matches similar items from your closet that fit.

Buyer Protection

Mercari doesn't release your payment to the seller until you receive and approve the item. Poshmark operates the same way. Buyers carry less of the risk this way.

How to create an Email Alert on Mercari
How to create an Email Alert on Mercari

Mercari Review - The Cons

There are some drawbacks to shopping on Mercari.

Allows Very Used Items

Mercari does allow sellers to list well-worn items. You can filter these out of search results by using the Condition filter.

There are more off-brand and heavily used items than Poshmark. But the listing price usually reflects the condition. So this can be a great marketplace for bargain shoppers.

Inactive Sellers

Many sellers list items and abandon them until they sell. Understandably, it's a lot of work to reply to all buyers' questions. So sometimes even when you submit a question you don't get a response. That's annoyed me when I would have bought an item with a little more information.

Limited Search Filters

The search filters on Mercari are not very specific for clothing. There are larger categories like sandals or dresses but it's hard to specify the style.

Also, there are only standard sizing filters. No petite, plus or juniors options. "Medium" is lumped in with "8-10". These filters are better on Poshmark or eBay.

What what aspect of shopping on Mercari would you like to see improved?

See results

Mercari App Review

The Mercari app is easy to use. Search results are displayed as thumbnails with prices. You can "Like" items and get notified when prices drop. This adds the item to a list of "Likes" you can reference later.

The app has every functionality that the desktop site has. It can be difficult to navigate and tedious to start new searches. When I first started using it it took me awhile to understand why I couldn't filter by size. The clothing category (like Tops or Shoes) has to be selected before you can select a size.

Customer Service

My experience with Mercari’s customer service was much more pleasant than similar platforms. Both Poshmark and eBay are difficult to get in touch with. But Mercari has their phone number listed right on the site. Customer service reps quickly resolve any problems, for both buyers and sellers.

Dress for sale on Mercari
Dress for sale on Mercari | Source

Mercari vs Poshmark or eBay for Used Clothes

You have other options when buying used clothes online. Poshmark specializes in new and used clothing, especially for women. Learn about buying on Poshmark.

eBay has more categories outside of clothes so that can be distracting. But it's also a much larger market with a variety of sellers.

When I have a specific item in mind I'll search all three websites. I'm willing to use any of them if they have the best deal on what I'm looking for.

Mercari vs Poshmark vs eBay

What is your favorite platform for buying used clothing?

See results

Questions & Answers

    © 2018 Katy Medium

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