Mercari Review: What Is It Like for Buyers?

Updated on November 8, 2019
KCO profile image

Katy has sold clothing on Mercari and Poshmark for two years and does most of her thrift shopping online using eBay, Poshmark, and Mercari.

Discover what you need to know about using Mercari to buy used or new clothing.
Discover what you need to know about using Mercari to buy used or new clothing.

What do buyers need to know about shopping on Mercari?

My experience with buying from Mercari in 2018 is generally positive. I would recommend it to anyone looking for good deals on used clothing who is willing to put in a bit of work. I frequent Poshmark and Mercari both as a seller and a buyer. I use both platforms for different aspects of used clothing shopping.

Though my review is generally positive, there are both pros and cons to shopping with Mercari:


  • Many shipping options
  • Great deals
  • Email alerts for search items
  • Directly, privately contact seller
  • Buyer protection and easy returns


  • Allows very used items
  • Lower end items aren't worth the shipping price
  • Not all sellers communicate
  • Search filters are limited

The Pros of Mercari

Let's go in depth with all the good things about using Mercari for shopping.

Shipping Options

The seller sets the shipping price on Mercari items. Why did I list this as a pro? Unlike platforms like Poshmark with a flat shipping rate, shipping on Mercari can be more affordable for cheaper items. The flexibility a seller has in setting shipping prices is passed on to the buyer. Light but cheaper items like tops or small dresses can ship for a reasonable price. Or the seller can absorb the cost in the listing price and give you free shipping.

This is important for buyers looking for single, light items. It's hard to get a good deal on those from Poshmark after their $6.49 shipping

The Deals

Items on Mercari are heavily discounted compared to retail. They claim up to 70% off, which is accurate in many cases. Read the description and review photos to understand the condition of the item.

Email Alerts

A handy tool in Mercari is email alerts. eBay offers this, too. Set up a specific search with filters, and then set it to email you with new items. There's a blue "Save Search" button that pops up on desktop and mobile for every search. This will notify you via email when new items meet that criteria. Right now, I'm looking for a new pair of black moto boots. I picked out a few styles from brands I like. So I set up an email alert with the style as the search term and my size, the brand, and the color black selected in filters. Now I only get emails from Mercari for the items I want.

Contacting the Seller

You can contact a seller on Mercari if you need more information on a listing before buying. This is useful for items like dresses and pants where the fit is important. You can ask for measurements of the item to see if it matches similar items from your closet that fit.

Buyer Protection

Mercari doesn't release your payment to the seller until you receive and approve the item. Poshmark operates the same way. Buyers carry less of the risk this way.

How to create an Email Alert on Mercari.
How to create an Email Alert on Mercari.

The Cons of Mercari

There are some drawbacks to shopping on Mercari. Here's a summary:

Allows Very Used Items

Mercari does allow sellers to list well-worn items. You can filter these out of search results by using the Condition filter.

There are more off-brand and heavily used items than Poshmark. But the listing price usually reflects the condition. So this can be a great marketplace for bargain shoppers.

Inactive Sellers

Many sellers list items and abandon them until they sell. Understandably, it's a lot of work to reply to all buyers' questions. So sometimes even when you submit a question, you don't get a response. That's annoyed me when I would have bought an item with a little more information.

Limited Search Filters

The search filters on Mercari are not very specific for clothing. There are larger categories like sandals or dresses, but it's hard to specify the style.

Also, there are only standard sizing filters. No petite, plus, or juniors options. "Medium" is lumped in with "8–10". These filters are better on Poshmark or eBay.

What aspect of shopping on Mercari would you like to see improved?

See results

App Review


The Mercari app is pretty easy to use. Search results are displayed as thumbnails with prices. You can "Like" items and get notified when prices drop. This adds the item to a list of "Likes" you can reference later.


It can be difficult to navigate and tedious to start new searches. When I first started using it, it took me awhile to understand why I couldn't filter by size. The clothing category (like Tops or Shoes) has to be selected before you can select a size.

Customer Service

My experience with Mercari’s customer service was much more pleasant than similar platforms. Both Poshmark and eBay are so difficult to get in touch with! But Mercari has their phone number listed right on the site. Customer service reps quickly resolve any problems, for both buyers and sellers.

Is Mercari Safe for Buyers?

Mercari ensures that your personal and payment information is secure. Sellers will only receive your shipping address and no payment information.

As with any type of online shopping, it's easy to buy something and be disappointed with what you receive. It's up to you as the buyer to understand the item and the quality of the seller before making a purchase. Mercari will not issue you a refund as long as the item is as described.

Dress for sale on Mercari
Dress for sale on Mercari | Source

Mercari vs. Poshmark or eBay for Used Clothes

You have other options when buying used clothes online.

  • Poshmark specializes in new and used clothing, especially for women. Learn about buying on Poshmark.
  • eBay has more categories outside of clothes, so that can be distracting. But it's also a much larger market with a variety of sellers.

When I have a specific item in mind, I'll search all three websites. I'm willing to use any of them if they have the best deal on what I'm looking for.

What is your favorite platform for buying used clothing?

See results

This content is accurate and true to the best of the author’s knowledge and is not meant to substitute for formal and individualized advice from a qualified professional.

© 2018 Katy Medium


Submit a Comment
  • profile image

    Benjamin Aumenta 

    6 weeks ago

    Just go to The California.(San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you.

    I was swindled and scammed. Customer Service did nothing but give me a run around for weeks and weeks.

    Counterfeit items, misrepresented items. etc., etc...........

    It seems that all of the rotten sellers that were thrown off of Ebay and other like sites are scamming people on this site.


  • profile image

    Luella Krah;;l 

    3 months ago

    Bad experience with Mercari. Ordered a product, order was confirmed and then got a requiest to cancel it. Very disappointed in the process.

    Will not return! A Scam.

  • profile image


    8 months ago

    Just purchased boots that were listed as women’s and turns out they’re men’s.I opened a return for item not as described and was immediately denied the return.I was told by the rep the listing was accurate,how are men’s boots sold as women’s boots an accurate description?I will never buy from Mercari again absolutely no buyer protection.

  • profile image


    11 months ago

    Scammed 4times in 1 week with iwatches. Was charged three times. The sellers were unresponsive after purchase and then refunded my money back days later. The 4th time purchased a watch from seller AnnaLWebb it shows no scratches in the picture or description. The watch came to me severely scratched up on the apple watch face and Rebecca is supposed to be the support crew. Did nothing! My bank said they will deal with each name of deceitful people and horrible customer service.from seller AnnaLWebb (Anna L. Webb) from Oklahoma City and Danielkok from Florida, Lauren Zapetalfit from Tennesse, bluefacefrank and Rebecca from customer support.

  • profile image 

    11 months ago

    have bought some nice items on Mercari, But no more clothing, was ripped off by a seller, seller sent me a pair of nike joggers with PATCH sewn into seat of pants, should of been easy to work with customer service, pic i sent was as clear as a pic can be, but they wanted more and more photos, to were I just couldnt take anymore abuse. All i could do was give seller poor score, Mercari does not protect buyers!

  • profile image 

    12 months ago

    I tried to purchase Maclaren Twin stroller on Mercari from user "wally27". I negotiated the price and the seller confirmed the purchase. The seller shipped my order but canceled it within one day because "barcode does not scan". The seller also blocked my account so I cannot buy or message him. But the stroller was still available for purchase. So I used my husband account to try to buy it, this time for full price. The seller canceled the second order within few minutes and blocked my other account too. I hope the seller will change his mind and sell me the item otherwise I am going to request the Mercari to cancel "wally27" account due to not complying to web site policy. Actually, I am already talking to Mercari to cancel the "wally27" account and any other accounts associated with this person*home address.

  • profile image


    15 months ago

    Theives! Stay away! Ripoff! Scumbucket customer service!


This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)